Rescheduling policy
Applies to every ticket bought through hidrobus.com, for international and domestic travellers. If you have questions, write to hello@hidrobus.com or message us on WhatsApp at +51 973 825 887 (service in Spanish and English).
Maximum luggage weight
The maximum allowance is 10 kilos per passenger. If you need to exceed this limit, contact us in advance.
Postponement and rescheduling
- 12 hours before: no penalty.
- Within 12 hours: 50% penalty.
Trip cancellation
Unfortunately, our policy does not include refunds. If the customer does not travel, or chooses not to travel on the scheduled date, 100% of the payment is forfeited.
In the event of natural disasters, strikes or other situations beyond our control, we will assess rescheduling or refunding the trip.
Lost personal belongings
We are not responsible for personal belongings left behind on the vehicle.
Schedules and seats
You must be ready 15 minutes before the time shown on your ticket. Arriving after that time is subject to vehicle and seat availability.
Passenger conditions
- Customers under the influence of alcohol will not be allowed to board.
- Drinking alcohol, smoking or any behaviour that disturbs other passengers is not allowed.
- Pets are not allowed on board.
- Handling dangerous objects is not allowed.
- If the customer refuses the company instructions and wishes to continue on their own, it will be treated as abandoning the service.
Minors
- Everyone under 18 must travel with an adult.
- Children under 3 may travel without paying for a seat, sharing their relative seat.
Changing your details
Detail changes are only accepted from the main email address used for the booking.
Identity check
If your personal details do not match those on the ticket (passport or ID document), boarding will not be allowed. Minor errors of up to 4 characters are accepted.